Aptela Knowledge Base
Categories
Common questions about using voicemail
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Setting up and managing your Users and Departments
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Common questions about using your hardware with our service
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Information about configuring your network for optimal performance
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How to make and receive calls with your Aptela service.
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Information about Aptela, VoIP, and Release Notes
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Information about Sending and Receiving Faxes
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Setting up and maintaining your Call Tree
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Billing Related Questions
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Latest Articles
International Calling Rates
Please download the attached file to view International Calling Rates.
(No rating)
2008.08.25
Views: 44
Aptela Outlook Plug-in
The Aptela plug-in for Microsoft Outlook lets you initiate a Click-to-Connect
call to your contacts from within Microsoft Outlook....
(No rating)
2008.08.21
Views: 129
Telephone Numbers That Require Additional Actions Before They Can Be Ported to Aptela
Telephone Numbers associated with a Hunt Group
Porting phone numbers associated with a Hunt Group can delay the porting process (Note: the...
(No rating)
2008.08.07
Views: 91
Telephone Numbers That Cannot Be Ported to Aptela
DSL Lines
Make sure you are not requesting to port a DSL line. Aptela’s VoIP service requires the use of the Internet. Porting of your DSL...
(No rating)
2008.08.07
Views: 98
Using Aptela Temporary Numbers During the Porting Process
If you would like to use Aptela temporary numbers during the porting process, please follow the steps below:
Verify that your Aptela account,...
(No rating)
2008.08.07
Views: 109
Most Popular Articles
How do I set-up and edit my Call Trees?
Your Call Tree auto-attendant is first built during your initial set
up. The following documentation for continued management or if you are
...
2006.09.04
Views: 24431
How do I set up my Voicemail and Name Greeting?
Setting up your voicemail greeting and name prompt.Name PromptThe name prompt recording will be used:When outside callers search for you in the...
2006.09.13
Views: 5540
New Polycom Set-Up
If you have ordered a phone from Aptela, they come pre-configured for your account. This guide will show you how to setup the phone for an...
2007.05.01
Views: 5246
Linksys Router Configuration
Setting up Linkys Routers to use with VoIP:Linksys Guide for BEFSR, WRT and related models.
2006.08.29
Views: 5073
How do I configure a Cisco 7940 or 7960 SIP phone?
Before beginning, the Cisco phone must have the SIP firmware installed. Proof of this is the SIP logo in the upper right corner of the phone's...
2006.12.19
Views: 4698
